Terms of Service

Last updated October 19, 2026

These Terms of Service ("Terms") govern your use of the Be Levelheaded Inc. website (the "Website") and the Levelheaded platform, including the Keel resolution engine and MediatorCentral (together with the Website, the "Service"). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The service

Levelheaded, operated by Be Levelheaded Inc., is a neutral dispute-resolution platform; MediatorCentral is its in-meeting workspace for professional mediators. The platform and its AI features are neutral facilitation tools. They do not provide legal advice, legal representation, or any guaranteed outcome, and the AI assistant is a guide, never a mediator or attorney.

Consent to mediate and to transcription

By joining a mediation session you agree to the Agreement to Mediate, which governs confidentiality, conduct, and the consent to real-time transcription described in our Privacy Policy. Transcription is enabled only after every participant has consented, and transcripts are deleted within 72 hours of the session ending.

Confidentiality and acceptable use

Mediation communications are confidential. You agree not to:

  • record, copy, or redistribute session content outside the platform;
  • use the Service unlawfully, or to harass, abuse, or threaten other participants;
  • attempt to access another party's confidential communications;
  • damage the Service or interfere with anyone else's use of it; or
  • make unauthorized copies of copyright-protected content.

Mediators remain solely responsible for their own professional, ethical, and licensing obligations, including to the parties they serve.

Accounts, Zoom connection and termination

Mediators connect their own Zoom account to host sessions and are responsible for activity under their account. You may disconnect at any time, which revokes our access and deletes the stored Zoom tokens. We may suspend access for violations of these Terms.

MediatorCentral beta

MediatorCentral is currently offered to mediators as a beta. During the beta, features may change, be added, or be removed, and access is free of charge.

Intellectual property

All content on the Service, except content uploaded by users, is the property of Be Levelheaded Inc., our affiliates, or other relevant third parties. This includes text, graphics, images, audio, video, software, data compilations, and underlying code ("Content"). Content is protected by copyright, trademark, and other intellectual property rights. You may view the Content for personal, non-commercial use only. You must not reproduce, modify, copy, distribute, or use the Content for commercial purposes without written permission from Be Levelheaded Inc.

Disclaimers

The Service is provided "as is" and "as available." While we work to keep the Service secure and free of errors, viruses, and malware, we do not guarantee that it will be free of defects. We make no warranties regarding fitness for a particular purpose, accuracy of information, compatibility, or satisfactory quality.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BE LEVELHEADED INC. SHALL NOT BE LIABLE FOR: (A) ANY LOSS OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH: BUSINESS LOSSES, INCLUDING LOSS OF PROFITS, INCOME, REVENUE, CONTRACTS, OR COMMERCIAL OPPORTUNITIES, LOSS OR CORRUPTION OF DATA, DATABASES, OR SOFTWARE, OR ANY OTHER SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE; OR (B) ANY DIRECT DAMAGES IN EXCESS OF THE LESSER OF: (I) THE TOTAL FEES PAID BY YOU TO BE LEVELHEADED INC. IN CONNECTION WITH THE SERVICE; AND (II) ONE HUNDRED DOLLARS ($100), IN EACH CASE REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT BE LEVELHEADED INC. WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

Resolving disputes with us

If you have a dispute with Be Levelheaded Inc. about the Service or these Terms, you and we agree to first try to resolve it in good faith through mediation with a neutral mediator who is not affiliated with Levelheaded, before filing any lawsuit. If mediation does not resolve the dispute, either side may proceed in court.

Governing law

These Terms are governed by and interpreted in accordance with the laws of the State of Colorado, and any disputes shall be subject to the exclusive jurisdiction of the courts in Colorado.

General

You may not transfer your rights under these Terms to any other person without our consent. We may transfer our rights where we reasonably believe your rights will not be affected. These Terms, together with the Agreement to Mediate for each mediation, are the entire agreement between you and Be Levelheaded Inc. regarding the Service and supersede any prior discussions or agreements.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Changes take effect when posted. We will notify you of material changes by email or a notice on our website. Your continued use of the Service after changes are posted means you accept the updated Terms.

Contact us

Questions about these Terms: wecare@belevelheaded.com.