As property portfolios grow, so does the volume of resident disputes and rent delinquencies. For Nomad, these issues were increasingly time consuming and expensive to manage. Traditional escalation paths, formal notices, legal involvement, drawn-out processes—were slow and often turned manageable situations into messes.
Nomad wanted a better option: a way to resolve issues earlier, without adding operational complexity.
Context
Nomad partnered with levelheaded to introduce a structured resolution path earlier in the dispute lifecycle. Instead of waiting for problems to escalate, disputes were addressed while conversation was still possible.
Residents and owners entered issues through a neutral, guided intake, no legal language, no pressure. From there, certified resolution specialists facilitated focused, human-led conversations supported by technology. The process integrated directly into Nomad’s existing workflow, requiring minimal lift from internal teams.
The goal wasn’t automation for its own sake. It was clarity, helping people understand the issue, hear one another, and reach a practical outcome sooner.
The Results
The shift delivered clear outcomes:
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12 days average time to resolution (roughly 75% faster than traditional paths)
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Over 75% rent recovery on delinquent accounts
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78 NPS, reflecting strong resident and owner satisfaction
Just as important, disputes felt different. Conversations replaced repeated notices. Issues closed faster. Relationships were preserved.
Why It Matters
For property managers, early resolution reduces cost, friction, and escalation risk. By addressing disputes upstream, Nomad was able to protect revenue while maintaining trust, proving that many conflicts don’t need to become legal to be resolved well.
